RETURNS & EXCHANGES

WARRANTIES (REPAIRS, RETURNS, AND REFUNDS)

Our goal is to ensure that you are satisfied with your purchase. If for any reason you are not satisfied with the product purchased, you can exchange it within 8 days after the purchase, counted from the date you acquired your product.

To exercise the right to exchange, the products must meet the following requirements:

– The garment must not have been used.
– It must have all tags attached.
– It must not be dirty.
– It must not have traces of chemical deodorants or makeup that discolor or damage the fabrics.
– It must not have traces of chemicals or bleach.
– It must not present fading.
– The garment must not have been altered or modified by the consumer.
– The fit of the garment must be perfect.
– The print, appliques, or embroideries must not have inconsistencies due to washing, ironing, or tampering.
– It must be in the same conditions as when purchased.
– It must retain the original tag. We suggest trying on the garments before using them.
– The purchase must have been made in the online store www.inpurus.com or through WhatsApp at the number (301)292 0989.
– Intimate clothing such as lingerie, bralettes, bodysuits, and tops cannot be exchanged.
– Items that are part of a pack cannot be returned separately.
– Under no circumstances will money be refunded for exchanging a garment.

Items on promotion cannot be exchanged.

Warranty terms: For hygiene reasons, we do not accept exchanges or returns of intimate garments such as lingerie, bralettes, bodysuits, and tops; except when factory defects have been identified and a prior analysis of the case has been carried out, for which you must contact INPURUS to analyze the case. Packages with cash on delivery are not accepted; the customer must pay for the shipping and return for the exchange if accepted.

Note: Remember that we do not refund money for exchanging garments.

Warranty for manufacturing defects:

Our goal is to ensure that you receive a quality, suitable, and safe product.

Provided that you have followed the instructions for use, care, or washing of the garment, as well as used it properly, and there are warranty issues (quality, suitability, or safety), we will apply this Warranty policy. We will respond to the warranty up to 8 days after purchase.

Warranty requirements:

Once you file a warranty claim with INPURUS through any of the channels enabled for this purpose, INPURUS will review your case and analyze the garment in order to determine whether there is a warranty-related cause or not.

In the event that INPURUS finds a defect or problem in the garment, for which it must assume the warranty, it will consider the possibility of repairing it. If it is not possible to repair the garment, it may provide a new product of the same reference or refund to the consumer the amount paid for the garment (along with any transportation expenses incurred by the consumer if applicable).

If your warranty request is not accepted after being evaluated by our technical department due to non-compliance with the conditions indicated above, we will contact you within 15 business days following the date of your claim to coordinate the return with a freight to collect where you must pay the shipping company at the time of delivery of the garment.

Recommendations before claiming the warranty:

Before initiating procedures for a warranty claim, we inform you of the most common cases for which we waive (do not handle) a warranty, that is, the reasons why we do not recognize a warranty:

– A warranty claim is made after 8 calendar days have passed from the delivery of the product.
– Failure to follow washing and care instructions for the garment.
– Use of chemicals or bleach in washing.
– Fading due to direct sun drying.
– The garment was altered or modified by the customer, causing damage to its fit.
– Normal wear and tear of the garment.
– Misuse of the product by the consumer.
– Failure of the consumer to follow the instructions for use or maintenance indicated in the product manual or label.